Browny
Drive
Car Rental & Chauffeur
Last updated: August 2026
Browny is a chauffeur and car rental service based in Accra, Ghana. We are committed to protecting your privacy and being transparent about how your information is used.
Browny ("we", "us", "our") operates a chauffeur and car rental platform based in Accra, Ghana. We connect passengers with vetted drivers for hourly, daily, weekly, and monthly bookings. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Account information: your name, email address, phone number, and authentication details. Booking information: pickup and dropoff locations, trip dates and times, vehicle preferences, and trip notes. Payment information: we process payments through trusted providers (Base44 Payments, Stripe, and Mobile Money). We do not store full card numbers on our servers. Driver information: drivers provide identity, license, vehicle, and location data for verification and matching. Usage data: device, approximate location, and interaction logs used to improve the service.
To create and manage your account, match you with nearby drivers, calculate fares and process payments, send booking confirmations and trip updates, provide real-time tracking and in-app messaging, verify drivers and prevent fraud, and respond to support requests. We may also use aggregated, de-identified data for analytics and service improvement.
We share information with drivers and passengers as needed to complete a booking (e.g. driver name and vehicle details for a confirmed ride), with payment processors to authorize and settle transactions, with service providers who help us operate the platform under strict confidentiality, and when required by law or to protect the rights, safety, or property of Browny, our users, or others. We never sell your personal data.
Drivers share their live GPS location while available for pickup or during an active trip so passengers can track arrivals. Passengers may share their pickup location to request a ride. Location is only collected with your consent and is used solely for matching, tracking, and trip completion. You can revoke location permission at any time from your device settings.
We use industry-standard safeguards including encryption in transit and at rest, role-based access controls, and row-level security to keep one user’s data separate from another’s. No method of transmission or storage is completely secure, but we work to protect your information using reasonable technical and organizational measures.
Payments are handled by Base44 Payments, Stripe, and supported Mobile Money providers. These processors apply their own privacy policies to the data they collect on their checkout pages. Browny receives a confirmation of payment and the minimum details needed to fulfill your booking.
You may access, correct, or delete the personal information we hold about you by contacting us. You can also disable location access, close your account, and unsubscribe from non-essential communications at any time. Where applicable under Ghanaian law or other relevant regulations, you may request a copy of your data or object to certain processing. To request deletion of your account and associated data, use our online form: Request Account Deletion
Browny is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.
We keep your information for as long as your account is active and for a reasonable period afterward to fulfill legal obligations, resolve disputes, and enforce agreements. Booking and payment records are typically retained for the period required by applicable tax and business laws.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of Browny after a change indicates your acceptance of the revised policy.
If you have questions about this Privacy Policy or your personal data, contact our support team through the in-app help channels or by writing to Browny’s customer support. We will respond in accordance with applicable law.